Apartment Maintenance Technician

US-CO-Colorado Springs
1 week ago(12/7/2017 7:06 PM)
Job ID
2017-1192
# of Openings
1
Category
Maintenance
Community
SAGEBROOK APARTMENTS
Type
Full-Time

Overview

Griffis Residential Associates are hard-working team players who genuinely care about delivering “It’s about you” customer service quality to our customers, residents, and guests. Qualified candidates will demonstrate a proven positive attitude, work priorities include the ability to organize, multi-task, communicate effectively, and lead by example.


At Griffis Residential, being a General Labor Maintenance Technician is more about customer service than refurbishing a toilet, replacing a dishwasher or repairing damaged drywall. While your entry level construction or general labor background gives you the skills to handle any maintenance issue, it is your customer service skills that ensure resident and management satisfaction.

 

Your success in this maintenance/construction role, comes from your customer service skills, attention to detail and ability to recognize problems before they happen and take action. As an entry level or experienced Maintenance Technician, you appreciate that to residents, it’s their home. You understand and ensure that you address their concerns, so that when you leave the unit, the problem is fixed and the resident happy. While some issues require additional parts or labor and do require another visit, you pride yourself on knowing that the maintenance work will exceed expectations and stand the test of time.

Responsibilities

Whether it’s a hot water heater that needs replacing, a faulty faucet or a project in the community center, being a maintenance technician at Griffis Residential isn’t like any other apartment building, property or hotel. At GR, apartment community maintenance is more than just a collection of electrical, HVAC, mechanical components, tenants and units… it’s a community. As the go-to person for maintenance and general labor concerns, our residents and team members know you will address issues before they become bigger problems.

 

As a maintenance technician, you are responsible for the appearance and working order of the property structures, facilities & systems including individual apartments, exterior and common areas. You a hands-on problem solver who:

  • Works directly with residents and team members to diagnose, assess & repair issues including electrical, plumbing, a/c, heating, HVAC, pools, appliances, water irrigation, tile, carpet, walls, flooring and roofing
  • Reads & interprets technical (engineering, mechanical, electrical) drawings, blueprints and diagrams 
  • Maintains records of customer interactions and transactions, recording details including actions taken
  • Follows up on unresolved customer service issues to ensure issue resolution
  • Prioritizes and manages your daily workload to ensure successful completion
  • Maintains a working knowledge of policies and procedures and their proper application including efficiency, service and quality targets 
  • Reflects GR’s world class customer service – “It’s about you”

Different from other apartment, property management or hotel environments, GR gives you both the responsibility and the tools to achieve success. Whether it’s the discretionary authority that you have to correct deficiencies or additional training opportunities, you’ll have the tools and support to succeed as a maintenance technician.

Qualifications

Job Requirements:
Beyond your vast technical experience with construction, electrical, HVAC, boilers and mechanical systems and their maintenance and repair, you have a proven ability to deliver great customer service. While you know your way around computer systems, hand tools and power tools, for you it’s about putting the residents first…

 

While not all properties will require experience with elevators, tower fire suppression systems, all of our properties will require you to have proven experience including:

  • Accomplished at delivering world class 5 star customer service
  • A minimum of 1 year experience in maintenance, construction, mechanical, HVAC, electrical, plumbing including appliance repair, reading blueprints & power, water and sewer distribution
  • A high school diploma or equivalent is required
  • Snow and ice removal required in areas that apply 
  • Proven knowledge and application of codes, laws and regulations pertaining to public buildings and fire including ADA 
  • Experience operating computer systems for service tickets, inventory and maintenance records 
  • Valid driver’s license
  • HVAC and CPO certifications preferred 
  • Willing to work non-traditional hours including nights, weekends and holidays through a rotating on-call system 

 

Perks/Benefits:
At GR we recognize that exceptional people need exceptional rewards. Beyond our competitive total compensation packages, your schedule at GR will provide you with a quality of life that is difficult to achieve within hospitality or hotel roles. Additionally our benefits package reflects our respect for workplace contributions, professional goals and personal priorities.

Other benefits included:

  • Choice of medical and dental plans, a 401(k) plan and other benefits 
  • Tuition reimbursement program 
  • Training and professional development courses and in-house training sessions 
  • Vacation time or paid time off (PTO)
  • Opportunity for significant discounts when you live in an Griffis Residential property
  • Generous bonus program and shared renewal commissions 

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